ITIL 4 Foundation certification
training is a program that teaches the ITIL framework and its best
practices, and prepares students to pass the ITIL 4 Foundation certification
exam: Students learn about the ITIL 4 operating model, how to use it to
create and improve IT services, and how to align IT services with business
goals. They also learn about the importance of IT and business
integration, and how to use ITIL terminology and concepts.
This ITIL®4 Foundation certification serves as a comprehensive guide, leading you through the evolutionary journey of ITIL® 4 as it integrates contemporary technology and operational methodologies into the service management framework. Boost your proficiency in IT service management and attain a certification that signifies your adeptness in the field. Understand the fundamental concepts, the stages of the Service Value Chain, and grab the essential practices. Prepare for the certification examination through immersive, hands-on learning and invaluable expert mentorship.
• Benefits of ITIL
• Service and Service Management
• Components of Service Value
• Determine the Value of a Service or Product
• Stakeholders and Value Creation
• Products, Services and Service Offering
• Service Relationship
Nature, use and interaction of the guiding principles
• Focus on value
• Start where you are
• Progress iteratively with feedback
• Collaborate and promote visibility
• Think and work holistically
• Keep it simple and practical
• Optimize and automate
• Organizations and people
• Information and technology
• Partners and suppliers
• Value streams and processes
• ITIL service value system
• Interconnected nature of the service value chain
• Purpose of each value chain activity
• Information security management
• Relationship management
• Supplier management
• IT asset management
• Monitoring and event management
• Release management
• Service configuration management
• Deployment management
• Continual improvement
• Change enablement
• Incident management
• Problem management
• Service request management
• Service desk
• Service level management
• ITIL terms
The ITIL® 4 Foundation certification is open to anyone interested in gaining foundational knowledge in ITIL® and IT service management. Individuals with diverse career paths and motivations can pursue this certification to enhance their understanding of IT service practices mainly.
Preparation time varies by individual. Most people take
about 10-20 hours for preparation.
All trainings conducted by Delight Learning are in English.
We have all provisions of payment e.g. Credit card, Debit
card, Payment wallets, direct transfer to account.
Please refer the Cancellation and Refund Policy.