ITIL®4 Foundation Certification Training

With ITIL®4 Foundation training, you will embark on a comprehensive exploration of the ITIL 4 framework and delve into its foundational elements, principles, and the myriad advantages it offers to organizations. You will get a great understanding of the evolution and significance of ITIL 4, discovering key characteristics that distinguish it and exploring the core principles guiding its approach to service management.

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Overview

ITIL 4 Foundation certification training is a program that teaches the ITIL framework and its best practices, and prepares students to pass the ITIL 4 Foundation certification exam: Students learn about the ITIL 4 operating model, how to use it to create and improve IT services, and how to align IT services with business goals. They also learn about the importance of IT and business integration, and how to use ITIL terminology and concepts.

Course Description

This ITIL®4 Foundation certification serves as a comprehensive guide, leading you through the evolutionary journey of ITIL® 4 as it integrates contemporary technology and operational methodologies into the service management framework. Boost your proficiency in IT service management and attain a certification that signifies your adeptness in the field. Understand the fundamental concepts, the stages of the Service Value Chain, and grab the essential practices. Prepare for the certification examination through immersive, hands-on learning and invaluable expert mentorship. 

Schedules

Please find that the training that best fits your availability.

Agenda

Overview of ITIL 4

• About ITIL4
• Components of ITIL 4 Framework

• Benefits of ITIL

ITIL Foundational Concepts

• Service and Service Management

• Components of Service Value

• Determine the Value of a Service or Product

• Stakeholders and Value Creation

• Products, Services and Service Offering

• Service Relationship

ITIL Essential Principles

Nature, use and interaction of the guiding principles

• Focus on value

• Start where you are

• Progress iteratively with feedback

• Collaborate and promote visibility

• Think and work holistically

• Keep it simple and practical

• Optimize and automate

The Service Management four Dimensions

• Organizations and people

• Information and technology

• Partners and suppliers

• Value streams and processes

The Service Value System for ITIL

• ITIL service value system

• Interconnected nature of the service value chain

• Purpose of each value chain activity

ITIL 4 Procedures & Practices

• Information security management

• Relationship management

• Supplier management

• IT asset management

• Monitoring and event management

• Release management

• Service configuration management

• Deployment management

• Continual improvement

• Change enablement

• Incident management

• Problem management

• Service request management

• Service desk

• Service level management

• ITIL terms

Benefits

  • Improved IT Service Management: Gaining a structured framework to manage IT services effectively, ensuring consistency and quality across the organization.
    Business Alignment: Understanding how to align IT services with business objectives, delivering value to the organization and meeting customer needs. 
    Career Advancement: A globally recognized credential that enhances your resume and opens up new job opportunities in IT service management. 
    Enhanced Communication: Common language and understanding of ITIL terminology to collaborate effectively with other IT professionals. 
    Cost Optimization: Identifying areas for improvement in IT service delivery to reduce costs and optimize resource utilization. 
    Flexible Approach: ITIL 4 is adaptable to different business environments, allowing tailoring practices to specific needs. 
    Customer Satisfaction: Better service delivery and responsiveness to customer requirements, leading to increased satisfaction. 
    Continual Improvement: A framework that encourages continuous improvement of IT service management processes. 

Who Can Attend

The ITIL® 4 Foundation certification is open to anyone interested in gaining foundational knowledge in ITIL® and IT service management. Individuals with diverse career paths and motivations can pursue this certification to enhance their understanding of IT service practices mainly.

  • IT Managers Business
  • Process Owner
  • IT Support
  • Staff
  • Business
  • Managers
  • Business
  • Analyst
  • Anyone searching for higher-level ITIL certifications
  • Professionals transitioning from ITIL 3 to ITIL 4
  • IT Practitioners IT Project
  • Managers
  • IT Professionals

Frequently Asked Questions

Preparation time varies by individual. Most people take about 10-20 hours for preparation.

  • FormatThe exam is multiple-choice with 40 questions.
  • DurationThe exam is 60 minutes long.
  • Passing scoreA score of 26 out of 40 questions is required to pass, which is a 65%.  
  • ProctoringThe exam can be taken online and proctored by a webcam representative from Certification body. 
  • IDThe ID used to register for the exam must be valid and acceptable. The name on the ID must also match the name used to register. 
  • ResultsResults are available immediately after the exam. 

All trainings conducted by Delight Learning are in English.

We have all provisions of payment e.g. Credit card, Debit card, Payment wallets, direct transfer to account.

Please refer the Cancellation and Refund Policy.

Certification

Exam Details

  • FormatThe exam is multiple-choice with 40 questions.
  • DurationThe exam is 60 minutes long. 
  • Passing scoreA score of 26 out of 40 questions is required to pass, which is a 65%. 
  • ProctoringThe exam can be taken online and proctored by a webcam representative from PeopleCert. 
  • IDThe ID used to register for the exam must be valid and acceptable. The name on the ID must also match the name used to register. 
  • ResultsResults are available immediately after the exam. 

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